Thrado reads every customer conversation — email, WhatsApp, chat, social — and turns it into assigned, tracked tasks in the tools your team already runs on.
Set up in minutes · Works with Asana, Jira, Trello & more
Thrado reads & extracts
One inbox for every channel your customers use
Requests arrive across email, WhatsApp, chat and DMs. The ones that don't get logged simply vanish.
Agents read a message, switch tabs, and manually recreate it as a task — owner, priority, due date, all by hand.
The task gets done, but nobody circles back to the person who asked. The loop stays open.
of an agent's time on each ticket is spent searching for context and re-entering it elsewhere — not actually helping the customer.
Source: Zendesk CX Trends, 2025
Thrado sits on top of your conversations and quietly does the busywork between talking and doing.
Plug in email, WhatsApp, live chat and social in a few clicks. Every conversation flows into one shared inbox your whole team can see.
It reads each conversation, pulls out the real action items, and drafts a reply from your knowledge base — priority, owner and due date inferred for you.
One click sends the task to Asana, Jira or Trello with the right owner. When it's done, Thrado updates the customer in the original thread.
Everything a modern support or agency team needs to stop losing work between conversations and completion.
Thrado spots repeat questions and drafts an answer from your knowledge base and past conversations. Your agent reviews, tweaks if needed, and sends — no hunting through docs, no re-typing the same answer for the hundredth time.
AI reads intent and pulls out every action item — a bug, a feature ask, an invoice request — even when three are buried in one message.
Bugs go to Jira, design tweaks to Trello, finance to Asana — auto-assigned to the right person by skill and workload.
When a task is marked done in your PM tool, Thrado sends the update back to the customer in the channel they wrote from.
Fifteen customers report the same bug? Thrado links them to a single task and shows you exactly how many people are waiting.
For small teams testing the loop.
For teams closing the loop daily.
For high-volume, multi-team ops.
Based in India? Flat team pricing from ₹999/mo — no per-seat math. Ask us.
Connect your first channel and watch a conversation become a tracked task in under two minutes.